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. . . . . 8. 2014 .
656.212.5
. . 1*, . . 2*, . . 3*
1 - , . , . , 2, 49010, , , . +38 (056) 373 15 04, . kozachenko@upp.diit.edu.ua, ORCID 0000-0003-2611-1350
2 . ї,
. , . , 2, 49010, , , . +38 (056) 373-15-12, . romav1@yandex.ua, ORCID 0000-0001-7618-4617
3*
3* - , . , . , 2, 49010, , , . +38 (056) 776 90 59, . alexandra.gorbova@gmail.com, ORCID0000-0002-5612-2715

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The purpose of article is the description of methods of collecting and studying of information on technological process of railway station, the description of methods of its formalization and representation. Information on technological process is classified as primary and secondary. Collection of information can be carried out by various methods which differ in formalization level. Methods of obtaining primary information is poll and supervision, and by method of obtaining secondary information - studying of documents. As a result of the gained knowledge of data collection methods, the technique of studying of subject domain is formed and detailed data collection about technological process of railway station is carried out. Performance of research allows to gain comprehensive knowledge of the performers, works and objects involved in technological processes of railway stations.
Keywords: technological process; railway station; poll; supervision; questioning; interview; conversation; production excursion; timing; photo of working hours.
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